REFUND POLICY

Investor Charter

INVESTOR CHARTER OF A SEBI REGISTERED RESEARCH ANALYST

 A. Vision and Mission Statements for Investors

Vision: Empowering investors with knowledge and security in their financial decisions.

Mission: We aim to guide all investors to choose the most suitable investment plan aligned with their Objectives, Risk Appetite, Nature, Manage and track their portfolio effectively to achieve their goals, provide necessary reporting, and promote their overall financial health.

B. The key business activities conducted by the Research Analyst in relation to investors include:

  • Publishing research reports with respect to thorough research and analysis.
  • Offering independent, unbiased perspectives on securities to investors.
  • Making recommendations that are uninfluenced by any financial stakes, while disclosing any relevant interests in recommended securities.
  • Providing research-based suggestions stemming from examination of publicly available data and known facts.
  • Carrying out annual audits to ensure processes and practices adhere to standards.

C. Details of services provided to investors (No Indicative Timelines):

  • Onboarding of new clients 
  • Providing necessary disclosures to clients 
  • Distributing research reports and call recommendations to all clients at the same time without any preferential treatment.
  • Maintaining confidentiality of research report content and calls until public release.

Key services entail client onboarding, transparency through disclosures, equitable dissemination of research to all investors, and preserving confidentiality of reports and calls before publication.

D. Details of grievance redressal mechanism and procedure to access it:

In case an investor has any grievance or complaint, they should first contact the concerned research analyst directly to get it resolved within 30 days. If the complaint is not adequately addressed, the investor can submit their grievance on the SCORES portal of SEBI. SCORES is a centralized web-based system for grievance redressal that SEBI reviews and directs to the relevant intermediaries for timely resolution. It allows tracking status of the complaint. For physical complaints, investors can write to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan. Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai – 400 051. 

The aim is to ensure convenient access to redressal mechanisms for investor complaints against research analysts.

E. Expectations from investors (Responsibilities of investors)

Do’s:

i. Only engage with SEBI registered Research Analysts.

ii. Verify the Research Analyst has a valid registration certificate.

iii. Check the SEBI registration number.

iv. Refer to the list of registered Research Analysts on SEBI’s website for verification.

v. Review disclosures made in research reports before investing.

vi. Pay your Research Analyst via banking channels and maintain signed payment receipts.

vii. Check research recommendations before buying securities or applying in public offers.

viii. Seek clarification from your Research Analyst before acting on recommendations.

ix. Inform SEBI if promised assured or guaranteed returns.

Don’ts:

i. Do not provide funds for investment to the Research Analyst.

ii. Avoid luring ads or market rumors.

iii. Do not get enticed by limited period incentives, gifts etc. offered by the Research Analyst.

iv. Never share your trading and demat account credentials with the Research Analyst.

The key responsibilities of an investor/trader includes : verifying SEBI registration, reviewing disclosures, seeking clarification on recommendations, reporting misconduct and avoiding risky practices like sharing account credentials.

COMPLAINT LOG / STATUS:

DATA AS ON FOR THE MONTH ENDING:

PENDING AT THE END OF THE LAST MONTH

  • Directly from Investors: 0
  • SEBI ( SCORES): 0
  • Other Sources (if any): 0

GRAND TOTAL :- 0 

RECEIVED FROM:

  • Directly from Investors: 0
  • SEBI ( SCORES): 0
  • Other Sources (if any): 0

GRAND TOTAL :- 0

RECEIVED:

  • Directly from Investors: 0
  • SEBI ( SCORES): 0
  • Other Sources (if any): 0

GRAND TOTAL :- 0

RESOLVED:

  • Directly from Investors: 0
  • SEBI ( SCORES): 0
  • Other Sources (if any): 0

GRAND TOTAL :- 0

TOTAL PENDING:

  • Directly from Investors: 0
  • SEBI ( SCORES): 0
  • Other Sources (if any): 0

GRAND TOTAL :- 0

PENDING COMPLAINTS > 3 MONTHS:

  • Directly from Investors: 0
  • SEBI ( SCORES): 0
  • Other Sources (if any): 0

GRAND TOTAL :- 0

AVERAGE RESOLUTION TIME ^  (in days):

  • Directly from Investors: 0
  • SEBI ( SCORES): 0
  • Other Sources (if any): 0

GRAND TOTAL :- 0

^ Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.

TREND OF ANNUAL DISPOSAL OF COMPLAINTS:

2023-24: 

  • Carried Forward from the Previous Year: 0
  • Received: 0
  • Resolved: 0
  • Pending: 0

GRAND TOTAL :- 0

IMPORTANT CONTACTS

For any query or grievance, you can reach us out on info@alokdaiya.com

SEBI: https://www.sebi.gov.in/department/investment-management-department-9/investor-complaints-cell-123/overview.html

A letter may also be written with the query/grievance and posted at the below mentioned Registered Address:

18, Brojodulal Street, Kolkata – 700006 West Bengal, India

Clients can also write to the support team of the Research Analyst at raalokdaiya@gmail.com

The Client can expect a reply within 10 business days after sending e-mail. 

If our response does not resolve your grievance to your satisfaction, then you also have the option of filing a formal grievance with the Securities and Exchange Board of India (SEBI) at 

 http://scores.gov.in or you may also write to any of the offices of SEBI.   

SCORES may be accessed through SCORES mobile application as well, same can be downloaded from the below link:

DISCLOSURE

  1. Mandatory Disclosure in Research Reports under RA Regulations  
  • ABOUT THE FIRM :- This is a Research firm headed by Mr. Alok Daiya, a Resource Person of NiSM (an educational initiative of SEBI) with an experience of over 21 Years in the Financial Industry. Our registered office is located at 18 Brojodulal Street, Kolkata – 700006 West Bengal, India. After years of teaching and practicing Research, we had got registered with the Securities and Exchange Board of India (SEBI) under the registration number INH000011468 on February 20th, 2023. So, being a SEBI-registered Research Analyst, we now provide our research services  to the clients.
  • Details of Business Activities :- We offer research recommendations on Equity Stocks, Stock Options (Futures & Options), and Index Options (Nifty, BankNifty, FinNifty) on the basis of Technical Analysis. 
  • Disciplinary History :- There are no pending litigation cases or disciplinary actions recorded against the Research Analyst.
  • Terms and Conditions based on which Research Report is issued :-  We have made reasonable efforts to verify the accuracy and authenticity of the current and historical information in this document, but do not guarantee a complete accuracy or completeness. The opinions stated are based on our research as of this date and may change without notice. We do not accept any liability arising from the use of this document or the information herein. Readers should exercise their own judgment and seek professional advice before acting on this information. We will not be responsible for any loss or harm that may inadvertently arise due to any errors or opinions expressed here. 
  •  We do not have any financial stake, ownership exceeding 1%, or other material conflicts of interest in the company covered in this report.
  • We are not affiliated with or have not received any third party brokerage or commissions.
  • We have not been compensated by the company covered in this report in the past 12 months.
  • We have not managed or co-managed any public offerings for the company in the past 12 months.
  • The Firm does not serve as an officer, director, or employee of the Company, and has not engaged in any of the market making activities involving the Company’s stock.
  • The Firm has made efforts to source accurate facts presented in the research report from reliable sources and information. However, the investors are advised to independently assess the market conditions and potential investment risks before deciding to invest.
  • Reliable Sources and Clear Terminology: The Firm must source factual information in research reports from dependable sources. Additionally, the terms used to provide research recommendations should be clearly defined to eliminate ambiguity. Defined terms should be applied consistently throughout the research report. The Firm should thoroughly document and retain records of the sources used to compile research reports.
  • Rating System Details: If the Firm utilizes a rating system, it must provide clear explanations of each rating along with the applicable time horizon and benchmarks used to determine the ratings.
  • Price Target Timeframes: If a research report includes a price target or rating for a subject company’s securities for at least one year, then the report must also display a graph of the daily closing prices of those securities over the past three years or the timeframe assigned to the price target or rating, whichever is shorter.
  • Third-Party Research Distribution: If distributing third-party research reports, the Firm should: a) review the reports to ensure any false or misleading information, b) disclose any material conflicts of interest of the third-party providers or include a link to such disclosures.
  • Signed and Dated Reports: Research reports should be officially signed and dated. Reports should be retained in physical or electronic form for 5 years. Electronically stored reports should be duly signed.

DISCLOSURE:

  • We are a SEBI registered research analyst firm (Registration No. INH000011468) valid from Feb 20, 2023 – Feb 19, 2028 
  • We are independent and do not receive any brokerage or commissions from third parties.  
  • SEBI has not issued any penalties or directions against us under the SEBI Act or any other regulatory body.
  • We do not recommend stock brokers or other intermediaries to clients, nor do we receive any form of remuneration from them.
  • If a client requests an opinion on specific personal positions, we can suggest appropriate perspectives but these should not be considered formal advice. We advise clients to use their own judgement for final decisions and we are not liable for subsequent losses.  
  • We may have personal holdings in some financial products or securities we provide opinions on. 
  • We have no associations with issuers of securities which ensures no conflicts of interest or compromise in objectivity/independence of our services.   
  • Investing carries inherent market risk, and while we make best efforts at prediction, no returns or accuracy are guaranteed.  
  • Clients should read, understand and agree to terms, conditions and disclaimers prior to services.
  •  We do not guarantee profits or returns.  
  • We do not offer profit/loss sharing, guaranteed profits or Demat services.

DISCLOSURES WITH ADVICE

  • The analyst may have a holding or position in the securities recommended herein.
  • The analyst has no connection or association of any sort with any issuer of products / securities recommended herein.
  • The analyst has no actual or potential conflicts of interest arising from any connection to or association with any issuer of products/ securities, including any material information or facts that might compromise its objectivity or independence in the carrying on of recommendation services.
  • The analyst has not received any kind of remuneration or consideration form the products/ securities recommended herein.

GRIEVANCE REDRESSAL

  1. Dear Valued Customer,

    We are committed to providing exceptional customer service and addressing any grievances promptly. Please follow this process for resolutions:

    Step 1: Email at raalokdaiya@gmail.com or call +91 9331111888 with your concerns. We guarantee a solution within 30 business days.

    Step 2: If the issue remains unresolved after 30 days, visit the SEBI SCORES site or app to file an official complaint against our registered intermediary.

    SCORES enables investors to submit grievances to SEBI to then monitor the status.

    If still unsatisfied with the analyst’s response, escalate your complaint to SEBI directly at http://scores.gov.in or by writing to any SEBI office.

    For queries, feedback or help, contact SEBI’s Toll Free Helpline at 1800 22 7575 / 1800 266 7575.

    I have paraphrased the content to convey the same meaning while using alternative wording and sequencing. Please let me know if you need any clarification or have additional requirements.

ADVERTISEMENT DISCLAIMER

  1. The Services are being provided under the SEBI Research Analyst License Number INH000011468 – Alok Daiya

      

    STANDARD DISCLAIMER: 

     

    • Investing in securities markets involves risks. 

     

     

    • Read all documents carefully before investing. SEBI registration and NISM certification do not guarantee intermediary performance or assure investor returns. 

     

     

    • We do not promise risk-free returns. We charge fixed fees, not profit-sharing. We are not responsible for client financial losses.

     

     

    • Assess your risk tolerance, risk appetite and cash position before following group content.  

     

     

    • Stock market investments are VERY RISKY and being part of this group, you agree that you understand the Market risks involved. *Profits and Losses are part of Share market.

     

     

    • Kindly understand and act wisely. All members please follow guidelines as applicable even in past too.

     

     

    • Anyone who is not agreeable to these conditions must EXIT the group.